Welcome to Nordic Essentials!

These Billing Terms and Conditions outline how Nordic Essentials ("we," "our," "us") processes orders and payments. By placing an order with us, you agree to the following terms.

At Nordic Essentials, we understand the importance of security when shopping online. That's why we offer a variety of secure payment options to ensure your peace of mind.

We accept the following payment methods:

  • Visa 

  • Master Card

  • Maestro  

  • Shop 

  • Apple Pay

  • Google Pay

  • PayPal

Billing Information

Accuracy: You agree to provide accurate, complete, and current purchase and account details for all transactions made on our site. Please promptly update your email address and payment method information to ensure we can successfully complete your transactions and communicate with you as necessary.

Order Confirmation and Invoicing

  • Order Confirmation: Upon placing your order, you will receive a confirmation email outlining the purchased items, shipping method, and billing details. This email serves as your receipt.

  • Invoice: An invoice will be included with your shipment, itemising all charges, including any applicable shipping costs and discounts applied.

Payment Processing

  • Authorisation: By submitting your payment information, you authorize us to charge the specified amount to your selected payment method. All transactions are subject to authorisation and fraud prevention measures.

  • Failed Transactions: In the event of a failed or declined transaction, we will notify you via email. You will need to provide an alternative payment method to complete your order.

  • Your payment information is always secure: All transactions are encrypted using SSL technology to protect your sensitive information. We do not store any of your full credit card details on our servers.

Disputes and Chargebacks

  • Dispute Resolution: If you experience any issues with your order, please reach out to our customer service team via our contact form or at info@nordicessentials.uk. We are dedicated to resolving any concerns promptly to ensure your satisfaction. 

  • Chargebacks: Unauthorised chargebacks will be thoroughly investigated. If a chargeback is found to be unjustified, you will be responsible for reimbursing us the chargeback amount along with any associated fees.

Your payment information is always secure:

  • All transactions are encrypted using SSL technology to protect your sensitive information.

  • We do not store any of your full credit card details on our servers.

Having trouble with your payment?

If you encounter any issues while making your payment, please double-check that your card details and billing address are entered correctly. If the problem persists, you can try the following:

  • Contact your bank to ensure there are no authorisation issues with your card.

  • Reach out to our friendly customer service team for assistance via our contact form or send us email to info@nordicessentials.uk Monday - Friday from 9:00 AM to 6:00 PM (GMT). We do our best to reply your email within 1-2 business days.

We hope this information helps! Shop with confidence at Nordic Essentials and experience the beauty of Scandinavian design.

CONTACT INFORMATION
Email: info@nordicessentials.uk
Telephone: +353851615569
Customer service opening hours: Monday to Friday from 09:00 to 18:00 (GMT)
REGISTERED IRISH COMPANY CRO755376