Q: Do you offer free shipping?

A: Yes, we offer free shipping on all orders, regardless of the amount spent.

Q: How long does it take to process my order?

A: Most orders are processed within 1-3 business days (for orders placed before 5:00 PM, excluding weekends and holidays). Larger items may take up to 7 business days. You will be notified once your order ships.

Q: How long will it take to receive my order?

A: Typically, deliveries take 4-8 business days. For larger items like furniture, some light fixtures, mirrors and carpets that require extra care in packing processing might take up to 7 business days. Shipping also might take longer, 8-14 business days. Expedited shipping options are available (3-5 days) by contacting customer service.

Q: Where can I find my tracking number?

A: You'll receive a tracking number via email once your order has shipped. Please check your spam folder if you don't see it.

Q: How can I track my order?

A: You can track your order using the tracking number provided in your shipping confirmation email. Visit our Track & Trace page and enter your tracking number to view the status of your delivery.

Q: Are there any import fees or taxes I need to pay?

A: You may be responsible for VAT, Customs Duty, or Excise Duty depending on your location. These fees are not included in the purchase price and are the customer's responsibility.

Q: What is your return policy?

A: We offer a 30-day hassle-free Refund Policy. Unused items in original condition can be returned for a full refund, minus return shipping costs and a 20% restocking fee.

Q: How do I initiate a return?

A: Contact customer service via contact form or email info@nordicessentials.uk with your order number, item details, photos (if applicable), and reason for return. They will guide you through the process.

Q: What items are not returnable?

A: Discounted sale items, custom-made items, electrical items, and hazardous materials cannot be returned.

Q: How long will it take to receive my refund?

A: Once your return is approved, you will receive a return shipping label and instructions. After receiving and approving your returned item, your refund (minus the 20% restocking fee) will be processed within 10 business days. It may take additional time for your bank to post the refund.

Q: I didn't receive my refund. What should I do?

A: If you haven't received your refund within 15 business days of approval, contact customer service at info@nordicessentials.uk.

Q: Why is shipping slower than domestic retailers?

A: We offer free shipping, which can result in slightly longer delivery times due to global sourcing.

Q: Are there any transaction fees?

A: A 4% transaction fee is charged by the payment processor and cannot be refunded in the event of a return.

Q: What if my product is damaged upon arrival?

A: Immediately contact us with photos at info@nordicessentials.uk. We will work to resolve the issue.

 

If you can't find the answer to your question, you can always contact us via the contact form,  an email info@nordicessentials.uk or by telephone +353851615569

The customer service replies within 24/48 hours during working days opening hours: Monday to Friday from 09:00 to 18:00 (GMT)